Shipping & Risk-of-Loss Policy

1. Overview

This policy describes the shipping and risk-of-loss terms that apply to purchases made through the Solifacet marketplace. Solifacet acts as a marketplace facilitator — the specific shipping terms for each transaction are presented before purchase and retained as part of the transaction record.

2. Shipping Responsibility

Shipping is paid by the buyer and included in the price of the piece — that is part of why the price is what it is. For international orders, the buyer pays shipping based on the shipping option they choose.

3. Ship-By Deadline

Sellers ship within 48 hours of the sale with tracking.

4. Service Level and Carriers

Pieces are shipped using carriers appropriate for the value and nature of the item. Tracking information is provided for all shipments. Specific carrier and service level details are presented before purchase.

5. Insurance

Shipments are insured through the carrier.

6. Signature and Delivery Confirmation

Signature or delivery confirmation requirements, if applicable, are specified in the transaction terms for each piece.

7. Geographic Limitations

Solifacet accommodates international orders. For international orders, the buyer pays shipping based on the shipping option they choose.

8. Address Accuracy

Buyers are responsible for providing an accurate and complete shipping address. Solifacet is not responsible for delays or losses resulting from incorrect address information provided by the buyer.

9. Risk of Loss

Risk of loss passes to the buyer on delivery confirmation.

10. Lost or Damaged Shipments

Shipments are insured through the carrier. For lost or damaged deliveries, contact us immediately at solifacet@gmail.com; claims are handled through the carrier’s insurance. Risk of loss passes to the buyer on delivery confirmation. Shipping is paid by the buyer and included in the price of the piece — that is part of why the price is what it is.

11. Delays

In the event of shipping delays, contact Solifacet at solifacet@gmail.com. Solifacet will coordinate with the involved parties to resolve the issue.

12. Damaged Parcels

If a parcel arrives visibly damaged, do not discard the packaging. Document the damage with photographs and contact Solifacet immediately. The resolution process will follow the applicable transaction terms and any insurance provisions.

13. Related Policies

See also the Return, Refund & Dispute Policy and the Terms of Service.

14. Contact

For shipping questions or issues, contact Solifacet at solifacet@gmail.com.