How Solifacet works
A high-level look at the path from listing review, inquiry, shipping, and confirmation.
Listing review
Before a piece appears in the marketplace, Solifacet reviews the listing details. Materials, condition, measurements, and claims are checked for clarity and accuracy. When a piece comes with certificates or supporting documentation, those records are reviewed as well.
Sellers are vetted before they can list. Solifacet works with jewelry professionals, estate dealers, and collectors who meet the marketplace standards.
Inquiry
High-value purchases should leave room for questions. Before committing, buyers can contact Solifacet for clarification about any piece — its details, supporting documentation, or the process for that specific listing.
Purchase process
Purchases begin with an inquiry. An inquiry is not a binding offer. Purchase terms are confirmed in writing before payment.
The specific terms for each transaction — including shipping and return eligibility — are presented before purchase.
Shipping and confirmation
The applicable shipping terms — including responsibility, insurance, tracking, and any requirements — are shown before purchase and retained as part of the transaction record. The specific terms may vary by piece.
For full details on shipping responsibility and risk of loss, see the Shipping & Risk-of-Loss Policy. For returns and disputes, see the Return, Refund & Dispute Policy.