Return, Refund & Dispute Policy

1. Overview

This policy describes the baseline return, refund, and dispute terms for purchases made through the Solifacet marketplace. These baselines apply unless the specific transaction terms presented before purchase state otherwise. Where transaction-specific terms differ, the transaction-specific terms govern.

2. Inspection Window

Buyers can return within 3 days of delivery, no more.

3. Return Eligibility

To be eligible for return, the piece must be in its original, unaltered condition with all original documentation, packaging, certificates, and tags included. Items that have been worn, altered, resized, engraved, or damaged after delivery are not eligible for return.

Change of mind: Change-of-mind returns are not accepted.

4. Return Authorization

Returns must be authorized by Solifacet before shipping the item back. Do not return a piece without authorization. Contact solifacet@gmail.com to request return authorization. Include your order reference and reason for return.

5. Condition Requirements

Returned items must be in the same condition as received. The piece must include all original documentation, packaging, and certificates. Items returned without authorization, in altered condition, or missing original materials may not be eligible for a full refund.

6. Return Shipping

Unless otherwise specified in the transaction terms, the buyer is responsible for return shipping costs. Return shipments must include insurance appropriate to the value of the piece and tracking with delivery confirmation.

7. Refund Method and Processing

Once a return is approved, the buyer must ship the piece back within 24 hours or the return is not accepted. Refunds are issued to the original payment method. Processing begins after Solifacet receives and inspects the returned piece. Bank processing times may add additional days depending on your financial institution.

8. Counterfeit or Material Misrepresentation

Claims regarding counterfeit items or material misrepresentation must be made within the 3-day window following delivery. Valid proof is required before anything is processed. The buyer pays for the appraisal, unless Solifacet determines the case is serious, in which case Solifacet covers it. In the event of a verified claim, the buyer is entitled to a full refund including return shipping costs.

9. Claims After Delivery

Refund claims arising after delivery are handled through the dispute process governed by the confirmed transaction terms and the marketplace dispute procedures.

10. Exclusions

Certain items or transactions may have limited or no return eligibility. Any exclusions are disclosed before purchase as part of the transaction terms.

11. Dispute Escalation

If a dispute arises that cannot be resolved directly between the parties and Solifacet, the dispute resolution provisions in the Terms of Service apply.

12. Related Policies

See also the Shipping & Risk-of-Loss Policy and the Terms of Service.

13. Contact

For return or refund questions, contact Solifacet at solifacet@gmail.com.